FAQs

1. What types of products can be personalized at MADHECHI?

We offer a wide range of customizable products, including jewelry, home décor items, keychains, stationery, and pet accessories. Each item can be tailored to reflect your personal style or to create a unique gift for someone special.

 

2. How do I personalize an item on your website?

To personalize a product, select the item you're interested in and follow the customization options provided on the product page. You can specify details such as names, dates, or special messages, depending on the product.

 

3. What materials are used in your products?

Our products are crafted from high-quality materials, including stainless steel and other durable components, ensuring longevity and a premium finish.

 

4. What if my car or bike model is not available on the website?

If your car or bike model is not listed on our website, don’t worry! Please email us at madhechi22@gmail.com or WhatsApp us at (+91) 9359696021 with the details of your model. Our team will create a custom sample design for you and share it for your approval.

 

5. Will the customized engraving fade over time?

No, the engraving will not fade. We use a highly advanced laser marking machine that burns a thin layer onto the stainless-steel surface of the product, ensuring the design remains permanent.

To keep your engraving looking bold and vibrant, you can gently wipe it with a small drop of oil and a soft cloth. This will enhance the contrast and maintain its pristine appearance.

 

6. Do you offer international shipping?

Currently, we primarily ship within India. For international shipping inquiries, please contact our customer support team at madhechi22@gmail.com.

 

7. How can I track my order?

Once your order is shipped, you will receive an automated email with tracking details. You can use this information to monitor the delivery status of your purchase.

 

8. What is your return and cancellation policy?

For detailed information on returns and cancellations, please refer to Return and Cancellation

 

9. How can I contact customer support?

You can reach our customer support team via email at madhechi22@gmail.com or by phone at (+91) 9359696021. Working hours: Monday – Friday 11am – 5pm. We're here to assist you with any questions or concerns.